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First, lets talk about the problem space we are dealing with - Admins

According to research, majority of medical professionals site “Administrative burden is the #1 cause for burnout"

Because Admins typically spend,

Eden's Solution for Admin/Provider

HIPPA — A federal law that protects the privacy and security of health information

How I applied my past learnings to shape my design thinking while building Admin platform from ground up

Step-1: Gathering product Requirements

• Visualised data and established clarity — Identifying market region, target users, product goals and functionalities

Informal meetings with the Founders and reviewing Eden's documents helped identify the 8 Evil Burdens Eden aims to simplify, which serve as the pillars of this project.

• Avoided Roadblocks and streamlined research methodology selection — Identifying limitations.

• Derived UX Guidelines and avoided deviations — Identifying Admin's challenges with EHRs and health systems

Fostered open discussions displaying these key guidelines that acted as UX Principles and crucial evaluation metrics for this project.

Research Process will be updated here on Daily basis. Want to discuss and learn more about the project, impact and results? Feel free to connect.